terms & conditions

making a payment

All payments through the website are made using Paypal. If you don't have or want an account with them you can still make purchases by typing in your card details as with any other payment provider. If, however, you would like to make a payment via an alternative method please get in touch to arrange this - there are a few options.

U.K VAT is inclusive but please check individual countries sales tax and/or import duties prior to placing your order as you are responsible for paying these.

shipping

  • Standard 1st Class delivery within the U.K is charged at a flat rate of £2.00.
  • For the E.U the standard delivery is set at £3.50.
  • For the rest of the World the charge is £4.50.

Upgrades to shipping are available at the checkout.

  • Within the U.K, the option is Royal Mail Special Delivery which aims to deliver the following day after despatch and is charged at £7.50.
  • For the E.U a tracked and insured option is available at £8.85.
  •  For the rest of the World it is £9.50.

Most orders are shipped 1-2 working days after payment has been received unless otherwise stated. Shipping is via Royal Mail 1st class delivery and Royal Mail Airmail. Royal Mail 1st class aims to deliver within 1 day. Royal Mail Airmail is from 5 days.

Typically, U.K orders arrive within 2 working days of posting and to the U.S, the shipping time is around 10-14 working days.

If you would like your parcel to be tracked and signed for please select the Special Delivery/Airsure option. This will enable you to trace the location of your parcel with a guarantee of delivery before 1pm the next day within the U.K. Please note that these deliveries will require someone to sign for the parcel.

The above timescales for delivery are averages and some may arrive sooner, some a bit later. Items are considered lost after 2 weeks for the U.K and EU and 1 month for the rest of the world. In this instance a refund will be offered or the item will be shipped out again at the request of the customer. If the item does not arrive a 2nd time around then only a refund will be offered.

RETurns

It can be tricky to order jewellery from an online store when you haven't been able to try things on and hold them in your hands which is why we offer a 14 day no-quibble money back guarantee. Alternatively, if you'd like to exchange an item we can arrange that too. Just contact us first to find out how to send your order back. Plus, there may be something we can do to rectify the issue and help make sure you are 100% satisfied.

For returns the initial cost of P&P is also refunded but does not include the cost of returning the item except for if the item arrives faulty.

Items must be returned unused and in the orignal packaging. Only then will an exchange or refund be offered.

Please note that earrings cannot be returned unless faulty for hygiene reasons. Custom orders are also not refunded or exchanged.

As per the U.K distance selling regulations our address is 22 Waterlily Apartment, Swindon, SN1 4GR, U.K and you can contact us by email at [email protected]

Privacy policy

We collect and utilize the information that you provide to us voluntarily. This includes your name, address and telephone number. We use this information for one sole purpose and that is to complete your order. You won’t be contacted via email or telephone for any other reason than to be informed about the progress of your order.

This information is processed by the website host Create. They store the infomation so that we have access to it. They are fully GDPR compliant and you can view their privacy policy here.

As you can see from the padlock symbol next to the website name in the address bar, our website is using SSL encryption. “SSL” stands for secure sockets layer and provides protection for the data shared between the web server and the browser.

We will not give, sell, or rent the information that we collect to a third party such as an advertising company.

Contact us by phone or email if you do not want us to collect or use your information, or if you would like us to delete the information that we have obtained. Please be aware that this may hinder us completing your order and may have to be cancelled as a result.

All payments are handled by Paypal therefore we do not see any card details. To review Paypal’s privacy policy please click here.

cookies

Our website uses very few cookies. Those that we have are explained below and in order to continue using the site there will be a pop up window when you first visit that asks you to confirm you are o.k with their use.

Essential Website / Session Cookies - These are strictly necessary cookies that enable our site to function as intended.

Analytical / Performance Cookies - These enable our wesbite host, Create, to monitor the performance of our site (page loading speeds, etc) to ensure that everything is functioning correctly.

Functionality Cookies - These enable you to be recognised if you return to our site to improve your user experience.

There are none that track your cross-site movements or any that will offer you ads of any kind. If, however, you wish to decline their use, unfortunately that means you won't be able to continue using our site as they are essential and cannot be opted out of. We'd be really sorry to see you leave but hope that our privacy policy and SSL encryption inspires consumer confidence in us. If you have any questions please don't hesitate to ask.